For Return Authorization, please contact us via email or by calling
Items must be shipped to us no later than 15 days after the actual delivery date.
We will gladly exchange or replace any defective product within our
15 day exchange period.
A 15% restocking fee will be applied to all returned products.
Items being returned must be in NEW, UNUSED CONDITIONED. Items
that have been opened are NOT returnable.
Pack item carefully to prevent damage during shipping. We recommend returning it in the ORIGINAL outside (brown) shipping box with packing material on ALL sides of the item. If you do not have the original shipping box, we recommend returning the item in a corrugated box measuring at
least 14" x 14" x 7". Items that are damaged in shipping are NOT returnable.
Ship prepaid via insured delivery within 15 days of the actual delivery date.
Our shipping address is:
Elverson Puzzle Co.
111 Derby Drive
Elverson, PA 19520
Keep your insured shipping receipt in the event the item is delivered to us damaged or is lost in transit so you can file a claim with the shipping company. Customer is responsible for all shipping fees.
Refunds are issued back to the original purchaser. The following fees will
be deducted from the total purchase price with the remainder applied to
the credit card that was used:
A 15% restocking fee, plus
The original shipping fee.
Products damaged through negligence or due to poor return packaging will be returned without replacement at the customer's expense.